Shipping policy

Shipping Policy

Order Processing

We aim to process and dispatch all orders as quickly as possible.

Orders are typically processed within 1–3 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Please note that orders placed during busy periods, holidays, or promotions may experience slight delays.

UK Shipping

We currently ship across the United Kingdom.

Standard UK Delivery:
Estimated delivery time: 3–5 business days
Shipping cost: Calculated at checkout

Express UK Delivery (if available):
Estimated delivery time: 1–2 business days
Shipping cost: Calculated at checkout

Delivery times are estimates and may vary depending on your location and courier delays.

International Shipping

At this time, we may offer international shipping to selected countries.

International delivery times and costs will be calculated at checkout.

Please note that customers outside the UK may be responsible for any customs fees, import duties, or taxes charged by their country.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking details (where available).

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Address

Please ensure your shipping details are correct before completing your purchase.

If an order is shipped to an incorrect address provided by the customer, we cannot guarantee a replacement or refund. Please contact us as soon as possible if you notice an error.

Lost or Delayed Orders

We are not responsible for delays caused by courier services, weather conditions, incorrect delivery information, or circumstances outside of our control.

If your order has not arrived within the expected delivery timeframe, please contact us and we will assist you in locating your order.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging so we can investigate and help resolve the issue.